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Shipping & Delivery

Top Questions

Yes, we have our delivery service available in many  cities. Check the list of cities on drop down menu while choosing your location in the process of buying and placing your order.

Please get in touch with us so we can make things right. You can reach our team at cs@oyopasal.com or you can call us under 9818638565

Yes, our delivery person will contact you to confirm your exact location.

If you want to change the shipping address to a different region or city, you will have to cancel and replace the original order.

We do our best to get your orders delivered by the date listed on the product page.

 

  • Inside Kathmandu Valley: 2-3 working days from the date of order placement
  • Outside Kathmandu Valley: 3-5 working days from the date of order placement

Yes, you can pick it up from logistic partner offices. Please contact our customer service team on 9818638565 prior to pickup to arrange order items.

You should refuse to accept an open package. If you do accept such a package by mistake or find out it has been tampered with, please get in touch with us immediately.

We’ll attempt to deliver your order again the next working day. We will try to deliver a total of 3 times before cancelling your order.

Shipping rate is based on the weight of the products, the origin from where the item is picked from and the destination to where it is delivered.
The total shipping fee charged will be clearly indicated for each product individually at the main product page and the total shipping fee for the cart will be displayed at the checkout page.

 

The shipping charges are always shown separately from the price of the product.

 

 

Items sourced from different sellers are often shipped separately to make sure that there is no delay in fulfilment of your order. Rest assured that you will get all your items within the delivery period mentioned on the product pages of those items.

No need to worry. We will help you replace your order at no extra cost.

CityBhaktapurKathmanduLalitpurOthers
Express0-1 Days0-1 Days0-1 Days2-3 Days
Regular2-3 Days2-3 Days2-3 Days4-5 Days

What is the estimated delivery time?

Seller generally procure and ship the items within the times specified on the table above. These timelines are based on business days and exclude public holidays and Sundays.

 

What factors is the estimated delivery time based on?

  • The destination to which you want order shipped to and the seller’s location.
  • Product availability with the seller.

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Still Need Help?

Happy to assist you. Our representatives are available between 7am to 9 pm from Sunday to Friday, and 9 am to 9 pm on Saturdays. (Live Chat not available for iOS users)

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