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Returns & Refunds

Returns Policy

If your product is defective / damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund depending on the product category and condition. Please see the detailed terms in the relevant category below.

Please note that some products are not eligible for a return if the product is "No longer needed"

For device related issues after usage of the expiration of the return window, we will refer you the brand warranty center (if applicable). For more information on waranty claims please view our Waranty Policy

You will always find the relevant terms on the product page (Customer Care / Return Policy tab)

Returns Policy per Category

Conditions for Returns

  1. The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
  2. The product must include the original tags, user manual, warranty cards, freebies and accessories.
  3. The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Oyopasal packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.

Phones, Tablets, Earphones & Headsets

14 Days; Return and refund

Not eligible for return if the item is”No longer needed”

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free refund.

Mobile & Tablet Accessories

14 Days; Return and refund.

Not eligible for return if the item is”No longer needed

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free refund.

Clothing, Apparel, Bags & Shoes

14 Days; Return and refund.

Not eligible for return if the item is “No longer needed”. Custom made items, women’s intimate apparel and men’s innerwear labeled as non-returnable on the product detail page cannot be returned.

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free refund.

Eyewear, Jewellery & Watches

14 Days; Return and refund.

Not eligible for return if the item is “No longer needed”

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free refund.

Shoecare

14 Days; Return and refund.

Not eligible for return if the item is “No longer needed”

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free refund.

Beauty, Personal Care & Health

Non-returnable

Hair Removal & Electronic Accessories

14 Days; Return and refund.

Not eligible for return if the item is “No longer needed”

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free refund.

14 Days; Return and refund.

Not eligible for return if the item is “No longer needed”

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free refund.

Laptops, Certified Refurbished Laptops, Components, Processors, Projectors, Storage, Printers, Scanners, Headsets, Headphones, Speakers, Consoles & PC / Video Games

14 Days; Return and refund.

Not eligible for return if the item is “No longer needed”

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free refund.

Televisions, Headphones, Speakers, Cameras, Lenses, Flashes, Filters & Musical Instruments

 

14 Days; Return and refund.

Not eligible for return if the item is “No longer needed”

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free refund.

Other Accessories

14 Days; Return and refund.

Not eligible for return if the item is “No longer needed”

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free refund.

Movies & Music

Non-returnable

Bedding, Bath & Home Décor

14 Days; Return and refund.

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free refund.

Lawn & Garden, Home Improvements, Household & Home Storage Supplies

14 Days; Return and refund.

Not eligible for return if the item is “No longer needed”

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free refund.

Kitchen & Dining, Furniture & Lighting

14 Days; Return and refund.

Not eligible for return if the item is “No longer needed”

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free refund.

Clothing, Apparel & Shoes

14 Days; Return and refund.

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free refund.

Outdoor Equipments,Team & Racket Sports

14 Days; Return and refund.

Not eligible for return if the item is “No longer needed”

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free refund.

Fitness & Other Sports Equipment

14 Days; Return and refund.

Not eligible for return if the item is “No longer needed”

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free refund.

Supplements

Non-returnable

 

Clothing, Apparel & Shoes

14 Days; Return and refund.

If your item arrived in defective / damaged or incorrect / incomplete condition, it is not eligible for a free refund.

Toys & Games, Baby Care & Hygiene

Toys vehicles are not eligible for refund

14 Days; Return and refund.

Not eligible for return if the item is “No longer needed”. 

If your item arrived in defective / damaged or incorrect / incomplete condition, it is not eligible for a free refund.

Non returnable!

Books & Stationery

14 Days; Return and refund.

Not eligible for return if the item is “No longer needed”

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free refund.

Pet Supplies

Non-returnable

Automotive & Motorcycles

14 Days; Return and refund.

Not eligible for return if the item is “No longer needed”

Medical & Industrial Equipment

14 Days; Return and refund.

Not eligible for return if the item is”No longer needed”

Events & Tickets

Non-returnable

International Shipping

Non-returnable

Lifestyle Products

14 Days; Return and refund.

Not eligible for return if the item is “No longer needed”

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free refund.

Please note that certain items marked as non-returnable on product page are not eligible for return. For more information view the complete list of non returnable items.

Valid Reason to return an item

Delivered Product is damaged (physically destroyed or broken) defective (dead on arrival)

Delivered Product is incorrect (presentation different on website) incomplete (missing parts)

Delivered Product is "No longer needed" (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package)-eligible for selected products only.

NOTE: 

    It is important to print out and paste the return label on your return parcel to avoid any inconvenience/delay in process of your return.
If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.

Still Need Help?

Happy to assist you. Our representatives are available between 7am to 9 pm from Sunday to Friday, and 9 am to 9 pm on Saturdays. (Live Chat not available for iOS users)

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