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Returns & Refunds

Issuance of Refunds

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. the shipping fee is refunded along with the amount paid for your returned product.

The time required to complete a refund depends on the refund method you have selected. Once we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days), the expected refund processing times are as follows:

Conditions for Returns

  1. The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
  2. The product must include the original tags, user manual, warranty cards, freebies and accessories.
  3. The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Oyopasal packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.
Payment MethodRefund OptionRefund Time

Cash on Delivery (COD)

Refund Voucher

1-2 working days

Bank Deposit

4-5 working days




Card Payment

Debit Card

Bank Deposit

10 working days

Credit Card

To be credited to card

10 working days

Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for next purchase even if the value of order is smaller than voucher value.

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