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Help Center

Start by clicking on “My Account” and then “sign up” in the top right corner of your screen. You will then be asked to provide some basic information. When you have provided the required information, click submit to finish the sign-up process. We will also send you an email to welcome you to Oyopasal.

To make sure that your account is always secure, multiple email addresses cannot be added. However, you can replace your current email address with a new one.

To add an additional delivery address to your account: Click on “Your Account” in the top left corner of your screen (if you are logged in you would see your name there) Now click on “Address Book” in the left side of the screen. Click on the “Add a New Address” button, enter the details of the new address and click on “Save this Address”

Product

Yes, Oyopasal only offers 100% new and unused products.

Please send us an email on customer.np@oyopasal.com if you find a product listed on our website that does not meet the criteria.

Prices on Oyopasal are not negotiable. Oyopasal has thousands of sellers which offer you the best prices and deals.

Some of our products are offered by different sellers. That allows you to choose your preferred offer.

Even if you’ve lost your warranty card, you can still claim warranty by presenting your Oyopasal invoice to any authorized service center.

Having a Oyopasal account helps us to make your shopping experience fast, secure and convenient. You can create your own Oyopasal account or simply use your Facebook login.

If you are having trouble placing products in your cart, please make sure that you have made all relevant size and color selections. If you still have problems, this may mean that the item you are trying to buy is sold out. Please get in touch with our Customer Support Team. You can reach our team 24/7 under customer.np@oyopasal.com or under +977 9818638565 between 7 am to 9 pm Sunday to Friday, and 9am to 9pm on Saturdays.

We will send you regular updates about the status of your order via emails and SMS. After your order has left our warehouse and is on its way to you, you can also track its status by signing in to your account, under “my order” on your desired order.

You can reach our team on live chat 9am- 6pm Sunday – Friday and 9am-9pm Saturday

We are sorry that your order is delayed. You can follow its progress by entering your tracking number on here. If the status has not changed in a while, please get in touch with our Customer Support Team. You can reach our team at customer.np@oyopasal.com or you can call us under +977 9818638565 / 9843118830 between 7 am to 9 pm Sunday to Friday, and 9am to 9pm on Saturdays.

Shipping rate is calculated is based on the weight of the products, the origin from where the item is picked from and the destination to where it is delivered.
The total shipping fee charged will be clearly indicated for each product individually at the main product page and the total shipping fee for the cart will be displayed at the checkout page.

The shipping charges are always shown separately from the price of the product.

Yes, we have our delivery service available in 24 cities. Check the list of cities on drop down menu while choosing your location in the process of buying and placing your order.

We’ll attempt to deliver your order again the next working day. We will try to deliver a total of 3 times before cancelling your order.

We do our best to get your orders delivered by the date listed on the product page.

  • Inside Kathmandu Valley: 2-3 working days from the date of order placement

  • Outside Kathmandu Valley: 3-5 working days from the date of order placement

You can easily return your product(s) by visiting one of our Oyopasal return locations where you can ship your return package for free.

Please Click Here for locations.

You can now easily process your order return yourself by following these simple steps.

If your product is eligible for a refund, you can choose your preferred refund method. The shipping fee is refunded along with the amount paid for your returned product.

Click here to see the Refund Policy

If your product is defective/damaged or incorrect/incomplete at the time of delivery, your product may be eligible for refund or replacement depending on the product category and condition.
Please see detailed terms in the relevant category.

Click here to see the Return Policy Per Category

Others

If you think that your Intellectual Property Right has been infringed by any of our sellers, you can send us an email to customer.np@oyopasal.com.

If you sell new and genuine products, you can sell on Oyopasal. For more information, contact us on sellercenter@oyopasal.com or call us at +977 9818638565 / 9843118830

Oyopasal customers have the option of rating and reviewing their product and seller experiences.

The customers can both leave star ratings and add text to describe what they liked or disliked about their experience.

How do I leave a Rating and Review?

Its easy! just follow below steps:

IM (Instant messaging) is a “Chat” feature that allows customers and sellers to communicate directly and quickly in real time.

There are 4 locations which you can use to access IM and initiate a conversation with the seller.

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